Last updated: January 10, 2026

If you have any questions about a return or exchange, please email info@modearo.com and include your full name and order number.

Tip: Please check your spam/junk folder so you don’t miss our response.

1) Return & Exchange Window

Eligible items may be returned based on the delivery date, subject to the item condition requirements in Section 2 and the non-returnable items listed in Section 3.

Within 30 days of delivery: eligible for a refund to the original payment method (excluding original shipping charges, if any were paid).

Requests made after 30 days of delivery may not be accepted.

2) Item Condition Requirements

Returned items must be unused and in original condition, with all original tags/packaging included. Items should be free of scratches, scuffs, stains, odors (perfume/smoke), pet hair, or any signs of wear beyond careful inspection.

Items that do not meet these requirements may be declined and returned to the sender.

3) Final Sale / Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

Items marked FINAL SALE or Clearance

Free gifts / promotional items (if applicable)

Final sale items will be clearly labeled on the product page or at checkout.

4) Exchanges

We support exchanges when inventory is available.

To request an exchange, email info@modearo.com with your order number and the item/size you want.

For fastest service, we may recommend placing a new order for the replacement item once your return is approved.

Exchange shipping costs may apply. We will confirm the details by email before processing your exchange.

5) Return Shipping & Fees

We do not charge any return processing fee or restocking fee.

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect (see Section 9).

Original shipping charges (if paid) are non-refundable once the order has shipped.

Please use a trackable shipping method. We are not responsible for returns lost in transit without tracking.

6) International Returns & Exchanges

We accept international returns and exchanges (where eligible) following the same return windows and condition requirements.

Important (International Orders):

Any customs duties, import taxes, and clearance fees are non-refundable and remain the responsibility of the recipient.

Delivery/return transit times may be longer due to customs and local carrier processing.

International customers are responsible for return shipping and for properly declaring the return shipment. We are not responsible for returns held, delayed, or rejected by customs.

7) How to Return an Item

Please contact us before sending anything back so we can confirm eligibility and provide return instructions.

Please include your packing slip/invoice or a note with:

Your full name

Order number

Reason for return (optional)

Mail your return to:

Modearo3440 DE PAUL LN, STE 208, BRIDGETON, MO 63044, USA

8) Refunds & Store Credit Processing Time

Please allow up to 7 business days after we receive your return for inspection and processing.

Approved refunds are issued to the original payment method (excluding original shipping charges, if any were paid).

Banks/payment providers may take additional time to post the refund (often an additional 3–10 business days, depending on your bank).

Taxes (if any) are handled according to local regulations and the payment provider’s processing rules.

9) Damaged or Wrong Item Received

If your item is damaged, defective, or incorrect, please email info@modearo.com within 7 days of delivery and include:

Your order number

Clear photos of the issue (and the shipping label if possible)

We’ll review your request and help with next steps. If approved, we may provide a prepaid return label and/or send a replacement, depending on the situation and stock availability.