FAQs
Orders
Q: Can I cancel or change my order?
A: Yes. Orders can be cancelled or modified within one hour of purchase. Please email us at info@modearo.com as soon as possible with your order number. Once an order has entered processing or shipment, changes or cancellations cannot be guaranteed.
Q: How do I know if my order was placed successfully?
A: You’ll receive an order confirmation email shortly after checkout. If you don’t see it, please check your spam/junk folder or contact us at info@modearo.com.
Shipping (U.S.)
Q: How much is U.S. shipping?
A: We offer $5 flat-rate standard shipping on all U.S. domestic orders.
Q: How long does it take to process my order?
A: Orders are processed within 1–2 business days (Monday–Friday, excluding national holidays).
Q: When will I receive tracking information?
A: Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking to update.
Q: What if my package is returned because I entered the wrong address?
A: If a package is returned due to an incorrect or incomplete address provided by the customer, a $8.95 reshipping fee will apply.
International Shipping
Q: Do you ship internationally?
A: Yes, we offer international shipping to select destinations.
Q: Will I need to pay duties/taxes for international orders?
A: Yes. International duties, taxes, and tariffs are not included in the item price or shipping cost and are the customer’s responsibility. These charges are determined by the destination country and are outside of our control.
Q: Do you accept returns/exchanges for international orders?
A: No. International orders are not eligible for returns or exchanges.
Q: What if my international order arrives damaged or faulty?
A: If your international order arrives damaged or faulty, please contact us at info@modearo.com within 48 hours of delivery to request a refund. Please include your order number and clear photos of the item and packaging.
Returns & Refunds (U.S.)
Q: What is your return window?
A: We accept returns on eligible U.S. domestic orders within 30 days of delivery.
Q: What condition must items be in to be returned?
A: Returned items must be unworn, unwashed, with original tags attached, and in resellable condition. Items must be free of fragrance, marks, pet hair, or any signs of wear.
Q: How are refunds issued?
A: Once your return is received and inspected, approved refunds are issued to the original form of payment. Original shipping fees are non-refundable.
Q: How do I start a return?
A: Email us at info@modearo.com with your order number to request return authorization. Once approved, you’ll receive return instructions. Please do not mail items back without authorization.
Q: Where do I send my return?
A: Approved returns should be mailed to:
3440 DE PAUL LN, STE 208, BRIDGETON, MO 63044, USAQ: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is damaged or faulty.
Exchanges (U.S.)
Q: Do you offer exchanges?
A: Yes. We offer exchanges for eligible U.S. domestic orders within 30 days of delivery, subject to availability.
Q: What items are eligible for exchange?
A: Exchanges are available for the same item in a different size and/or color (if in stock). Items must meet the same return conditions (unworn/unwashed/tags attached).
Q: How do I request an exchange?
A: Email info@modearo.com with your order number and the item/size/color you’d like. Once approved, we’ll provide exchange instructions.
Q: What if the exchange item is out of stock?
A: If the requested exchange item is unavailable, we will issue a refund to the original payment method once the return is received and inspected.
Final Sale
Q: What items are final sale?
A: Items marked Final Sale are not eligible for return, refund, or exchange.
The following are final sale: Sale items, Hats, Accessories.
Damaged, Faulty, or Missing Items
Q: What should I do if my item arrives damaged or faulty (U.S. orders)?
A: Please contact us at info@modearo.com within 48 hours of delivery with your order number and clear photos of the item and packaging. Once reviewed and approved, we’ll offer a replacement or a refund to the original payment method, depending on availability and the nature of the issue.
Lost Packages
Q: What if my tracking shows “delivered” but I didn’t receive my package?
A: Please contact the shipping carrier to initiate an investigation. We recommend checking with neighbors or the delivery location first. Modearo is not liable for packages lost or stolen after delivery confirmation, but we can provide tracking details or documentation to assist with carrier claims.
Payments
Q: What payment methods do you accept?
A: Payments are securely processed by Stripe. Available payment methods may vary by location and are displayed at checkout.
Contact & Support
Q: How can I contact customer support?
A: Email us at info@modearo.com. We can receive inquiries 24/7, and we aim to respond within 1–2 business days.
