Cancellation Policy

Q: Can I cancel before shipment?

A: You can cancel your order by contacting customer service before it ships. Once the order has been shipped, we cannot cancel it, but you can apply for a return according to our return and exchange policy.

Q: How do I cancel an order?

A: To cancel your order, please provide your order number as soon as possible via email (info@modearo.com) or by calling our customer service hotline ( +1 (235) 202-2434 ). We will do our best to help you cancel your order.

Q: Cannot be cancelled after shipment?

A: Once your order has been shipped, you will not be able to cancel it. Please refer to our return and exchange policy for processing.

Q: Are there any charges?

A: We do not charge any cancellation fees if you cancel your order before it ships.

Q: Return and exchange policy

A: If you wish to return or exchange an item after your order has been shipped, please see our return and exchange policy  . All returns and exchanges will be processed after we receive and verify the returned item.