Shipping

Where do you ship to?

We currently ship to the United States, Canada, Australia, and select European countries/regions. Available destinations, shipping options, and rates are shown at checkout.

Where do you ship from?

We fulfill orders from our warehouse in Missouri, United States.

How long does processing take?

Orders are typically processed within 1–2 business days (excluding weekends and holidays).

How long does delivery take?

Delivery estimates begin after your order ships. Typical delivery times are:

U.S. Standard: 3–5 business days

U.S. Expedited: 2–3 business days

International Standard (Canada/Australia/Europe): 5–7 business days

International Expedited: 3–5 business days

Estimated delivery times are listed on our Shipping Policy page. Actual delivery can vary due to carrier delays, weather, and customs processing.

Do you offer free shipping?

Free standard U.S. shipping is available on U.S. orders $100+ (before tax, after discounts), when applicable.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking details (when available). You can also track your shipment via our Order Tracking page or the carrier’s website.

My tracking says “Delivered” but I can’t find my package—what should I do?

Please check around your delivery location (neighbors, mailroom/front desk) and contact the carrier with your tracking number. You can also email us at info@modearo.com and we’ll assist where possible.

Returns & Exchanges

What is your return window?

Eligible items may be returned within 30 days of delivery. Return requests made after 30 days may not be accepted.

What items are eligible for return?

Returned items must be unused, in original condition, and include original tags/packaging. Items showing wear, damage, stains, odors, or other signs of use may be declined.

Are any items final sale?

Items marked FINAL SALE or Clearance are not eligible for return or exchange. Final-sale items will be clearly labeled on the product page or at checkout.

How do I start a return?

Please email info@modearo.com before sending anything back so we can confirm eligibility and provide return instructions. Include:

Your full name

Order number

Reason for return (optional)

Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Do you charge a restocking fee?

No. We do not charge a return processing fee or restocking fee.

How long do refunds take?

Please allow up to 7 business days after we receive your return for inspection and processing. Approved refunds are issued to the original payment method (original shipping charges, if paid, are non-refundable once the order has shipped). Banks/payment providers may take an additional 3–10 business days to post the refund.

Do you offer exchanges?

Yes, exchanges are supported when inventory is available. Contact info@modearo.com with your order number and the item/color you’d like. Exchange shipping costs may apply.

What if my item arrived damaged or incorrect?

Please email info@modearo.com within 7 days of delivery with your order number and clear photos (and the shipping label if possible). If approved, we may provide a prepaid return label and/or send a replacement depending on the situation and stock availability.

Customs, Duties & Taxes (International Orders)

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or clearance fees. These charges are not included in product or shipping prices and are the responsibility of the recipient.

Are customs charges refundable?

Customs duties, import taxes, and clearance fees are generally non-refundable and remain the responsibility of the recipient, even if a return is accepted.

Payments & Checkout Issues

What payment methods do you accept?

We accept major credit/debit cards and supported digital wallets (such as Apple Pay) where available. The available payment options will be displayed at checkout. Payments are securely processed through third-party payment processors. We do not store your full card details on our servers.

My payment failed or was declined—what should I do?

If your payment doesn’t go through, please try the steps below:

Double-check your billing address and card details

Try a different payment method (or remove/re-add the card)

Contact your bank/card issuer—some transactions are blocked for security reasons

Try again in a different browser/device or clear cache

If you still can’t complete checkout, email us at info@modearo.com and we’ll help.

Was my order placed if payment failed?

No—your order is not confirmed until payment is successfully authorized and you receive an order confirmation email.

Contact

How can I contact you?

Email: info@modearo.com

Phone: +1 (235) 202-2434

Address: 3440 DE PAUL LN, STE 208, BRIDGETON, MO 63044, USA

Our support team is available 24/7.